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Delivery Information:


All orders will be dispatched within 48 hours (exclude weekends).


All of our couriers deliver within1 to5 working days or 1 to 7 days in rare cases.


Please contact us if you don’t receive your item within 15 days.


Delivery Zones and additional charges:


Additional charges will be imposed for delivery to the Scottish Highlands, offshore islands and Northern Ireland,( Charges will only apply to those items which we need to post by a couriers other than Royal Mail, all items to be posted by Royal Mail will not incur extra postage charges unless express service is selected by customer)

A surcharge of £20 may be levied to cover carriage to these areas( Zones C, D, E). Please check before ordering from the map and table below or by calling our customer service number 01324620252. Also, check postcodes details below which will incur extra postage charges for items to be posted by couriers other than Royal Mail:

HS 1-9, IV1-56, KA27-28, KW1-17, PA20-49, PA62-77, PA60-61, PA78, PH17-26, PH-30-44, PH49-50, ZE1-3, BT1-94, IM1-9, IM99, TR21-25



Returns policy:

If you have placed an order for an item not required,

Buyer can return it within 14 days as long as the item is:
1. In its original packaging.
2. Item is unused and not damaged
3. There is a 17.5% restocking charge which will be deducted from refundable payment.
4. The customer has to return the item at their own cost or pay for the cost of returning item and management fee.

If you have a question about the return policy, you can call us at 01324620252

If your item arrived damaged or the wrong item delivered,

Lilypadoutlet will provide assistance and courier label or reimburse the cost of returning the item

Refund Policy:

For items ordered in error or unwanted items by the customer, there will be a minimum of £3.00 or £17.50% (if charge value is less than £3) restocking charge deducted from the total payment made by the customer before issuing the final refund.